Cancelling your membership
(a) Cancellation by you after the Minimum Term
You may cancel your membership after the Minimum Term by giving us 28 days written notice of the cancellation (Cancellation Notice Period). You must continue to pay your normal membership fees during the Cancellation Notice Period.
(b) Cancellation by you during your Minimum Term
Where you cancel your membership during the Minimum Term you may do so by giving us written notice and paying the cancellation fee and any outstanding membership fees that are due and unpaid at the date of cancellation up to the end of the Minimum Term.
The cancellation fees are:
i. If you cancel with more than 6 months left of your Minimum Term – $200;
ii. If you cancel with 1 – 6 months of your Minimum Term remaining – $150;
iii. If you cancel with less than 1 month remaining of your Minimum Term– there is no cancellation fee but you must continue to pay your fortnightly membership fees which fall due during and until the end of the Minimum Term.
(c) Cancellation by you due to permanent sickness or physical incapacity
You may cancel your membership by written notice to us if you cannot use your membership because of your permanent sickness or permanent physical incapacity and you provide us with a medical certificate stating that you are unable to continue your membership because of your permanent sickness or permanent physical incapacity
(d) Cancelling during the Cooling-off period
You may cancel your membership without cause by giving us written notice of cancellation during the 14 days immediately following the date that you signed (or electronically accepted) the Membership Application Form (the “Cooling-Off Period”). If you cancel your membership during the Cooling-Off Period, we will refund any Membership Fees you have paid to us after you return your Member Key Tag and any documentation you were given upon joining.