Fair Booking Policy

Need to know for attending classes at Workout:

  • Bookings are required for all classes, and can be done via our App (click here to download our app) or Member Portal (click here).
  • You can book 8 days in advance for classes.
  • If a class is full you can still select to book into the waitlist for that class. If a spot in the class becomes available, you will be automatically booked in and notified via email and sms confirming your booking.

Booking Limits and Hot Classes

  • Some classes are marked with a flame symbol (🔥). These classes are called HOT classes meaning they are super popular. HOT classes have a limit of 3 future bookings, this includes waitlisted bookings *.
  • You can have up to 6 future regular class bookings and up to 3 future HOT class bookings. If you try to book more than these limits, you will receive a message saying “Global Booking Limit exceeded”.
  • You may book two classes per day. The limit of 2 classes per day includes waitlisted bookings.

*Please note that a late cancellation/no-show fee applies to all HOT classes (headed below).

Cancellation Period for classes

  • The cancellation notice period for all classes is 1 hour. If you are unable to attend your class, we kindly ask that you cancel via the App or Member Portal outside the 1-hour cancellation window.
  • If you are booked in for a 6am or 7am morning class, we kindly ask you to cancel by 8pm the night before. This will allow members who are on the waitlist to receive notice the night before.

Late Cancellation/No-show fee for ‘HOT’ classes

  • Due to the popularity of our HOT Classes, if you cancel within 1 hour of your class commencing, or do not show for your class, you will be charged an automatic late cancellation/no-show fee of $7.50. An automatic email will be sent to you the day after you missed your class so you are informed. Late cancellation/no-show fees will be deducted alongside your fortnightly membership.
  • It is important you check into the club using your key tag as this step also registers your attendance into your booked class. If you do not have your key tag, please see the front desk staff to sign you into your class. This will avoid being registered as a ‘no-show’ for your class.

Class Booking FAQ’s

How much notice do I need to give to cancel a class booking?

If you can no longer attend a class, you must cancel your booking via the App or Member Portal up to 1 hour before the class starting time. If you are booked in for a 6am or 7am morning class and cannot attend, we do ask you to cancel by 8pm the night before to allow members who are on the waitlist to receive notice the night before.

How do I cancel a class booking?

You can cancel your booking via our App or Member Portal up to one hour before the class starts. Cancellations are not accepted by email.

Why do you have a late cancellation/no show fee for HOT classes?

The late cancellation/no-show fee has been introduced to reduce the number of booked members not attending our most popular HOT classes. This will mean more members can attend the classes they love. If  you are unable to attend a class, we kindly ask that you cancel via the App or Member Portal outside the 1 hour cancellation window. If you cancel within 1 hour of your class commencing, or do not show for your class, you will be charged an automatic cancellation/no-show fee of $7.50. We hope you understand that this helps us ensure everyone gets a chance to enjoy our super popular classes.

How do I download the App?

Click here to download our app now.

Where do I find the Member Portal?

Go to workout.net.au, select Members Area from menu, and select Member Portal from dropdown menu.

How do I know if I have been upgraded from the waitlist into a spot in the class?

You will be notified via email and sms if a spot in the class becomes available, confirming you are automatically booked in.  This will often happen in the final 1-2 hours before a class is scheduled to start.

What happens if I am on the waitlist and no longer wish to attend?

It is quite likely you will get into the class from the waitlist, so it is super important to take yourself off the waitlist if you no longer wish to attend the class.  This is important because if you are accepted into a class from the waitlist 1 hour before the class starts you will not be able to cancel out of the class with enough notice and you will be registered as a ‘no-show’ if you do not attend.

What happens if I am on the waitlist and get into the class 1 hour before it starts, but I am unable to attend the class?

If you are accepted into a class from the waitlist 1 hour before the class starts you will not be able to cancel out of the class with enough notice and will be registered as a ‘no-show’ if you do not attend.  Please manage your waitlisted bookings so that if you cannot attend the class with 1 hour notice, then cancel your waitlisted class to ensure you are not charged a no-show fee.

How do I register my attendance for a class?

It is important you check into the club using your key tag as this step also registers your attendance into your booked class.  If you do not have your key tag, please see the front desk staff to sign you into your class.  This will avoid being registered as a ‘no-show’ for your class.

I am trying to book a class but "Global Booking Limit exceeded" keeps popping up?

You can have up to 6 future regular class bookings and up to 3 future ‘HOT’ class bookings.  These limits include waitlisted bookings .  If you try to book more than these limits, you will receive a message saying "Global Booking Limit exceeded".