Booking Policies
You are required to be 16 years or older to join on a membership and we require a guardian signature on your contract and Pre-exercise questionnaire.
Yes you can. We call our hold option Time Freeze. This reduces your fortnightly dues whilst you’re not attending the gym. You can put a Time Freeze on your membership in multiples of 1 fortnight and up to a maximum of 6 fortnights each calendar year. Each time freeze period must start and end on a fee payment day.
NOTE: If you are within minimum agreement Time Freeze is not classified as a full payment toward your minimum agreement period.
Extended Time Freeze - you can Time Freeze your membership for up to 12 fortnights for travel or medical reasons, but we must be reasonably satisfied by your supporting documents.
NOTE: If you have a medical reason, are bankrupt or made redundant and supply dated supporting documentation we will not charge you for Time Freeze for up to 18 fortnights per calendar year to allow you time to recover.
You can request a Time Freeze through the My Workout tab on our website.